She was a Bayley superfan who was front row at the NXT tapings and became known to the point she was used in angles (notably when Sasha mocked her when she beat Bayley).
Yes, it was one of my co workers who got the call and I was able to figure out from context clues that it was one of our regulars who is permanently about 12 years old mentally due to a traumatic brain injury (not being snarky either, he tells the story of how it happened all the time). Of course he's a wrestling fan, and will talk your ear off forever if you let him.